In this policy, our Hotel Group includes 18 hotels and 14 operating companies as follows: Hilton Narita, International Garden Hotel Narita, Oriental Hotel Tokyo Bay, Holiday Inn Osaka Namba, Namba Oriental Hotel, Oriental Hotel Universal City, Kobe Meriken Park Oriental Hotel, Oriental Hotel Hiroshima, Oriental Hotel Fukuoka Hakata Station, Oriental Hotel Okinawa Resort & Spa, Hotel Oriental Express Osaka Shinsaibashi, Hilton Tokyo Odaiba, Okinawa Harborview Hotel, Oriental Hotel Kyoto Rokujo, Hotel Oriental Express Fukuoka Nakasukawabata, Hotel Oriental Express Fukuoka Tenjin, Hotel Oriental Express Tokyo Kamata, and Hotel Oriental Express Nagoya Sakae, and 14 companies which operate hotels as mentioned above, and which includes Hotel Management Japan Co., Ltd., KK Narita Kosuge Operations, KK Narita Yoshikura Operations, OW Hotel Operations KK, Hotel Centraza Co., Ltd., Lagoon Resort Nago Co., Ltd., K.K. Hotel Oriental Express, Tokyo Humania Enterprise Inc., Osaka Sakurajima Operations Co., Ltd., Kyoto Rokujo Operations Co., Ltd., Fukuoka Tenyamachi Operations Co., Ltd. Fukuoka Tenjin Operations Co., Ltd., Anoma Operationso Co., Ltd., and Osaka Rinku Operations Co., Ltd.
In our Hotel Group, we recognize that personal information is important, and strive to protect personal privacy, while complying with Japan’s Act on the Protection of Personal Information and other applicable laws and regulations, applicable guidelines, etc. as well as the EU General Data Protection Regulation (the "GDPR") (collectively, the "Laws").
We may collect information on our individual guests and personal information on individuals related to our corporate or group guests in the course of providing various services.
Collecting such personal information is important to provide our guests with our highest level of services, but at the same time, we fully recognize that we are expected to properly handle such personal information.
The below Policy states the personal information which we collect, its purpose, third parties with whom we share personal data, and safeguards which we undertake to protect personal data.
We collect your personal information mainly through interactions listed below. The personal information provided by you is necessary for us to provide our highest level of services to you. Certain services may not be available to you if your personal information is not provided to us.
We use personal information collected from you and share your information amongst our Hotel Group for the purposes shown in the below table.
|Personal Information||Purposes of Use|
|1||Name, address, telephone number, e-mail address and other contact information||(1) |
For contacting you by mail, telephone, e-mail, facsimile or other means of connection to be used within our Hotel Group.
For providing you with information on products and/or services provided by our Hotel Group.
For facilitating business operations within our Hotel Group such as the administration of your usage of our Hotel Group (including the provision of your personal information to third parties and the provision of your personal information to service providers in association with the entrustment of certain services to them, with your consent set forth in Section 3)
For facilitating business operations between certain hotels in our Hotel Group or within all our Hotel Group
For conducting analyses in order to improve services and products of our Hotel Group
For providing you with information on services and/or products of our Hotel Group
For other purposes similar to or closely related to any of the above purposes
|2||Information such as age, date of birth, sex, occupation, job position, title, and main duties, etc.|
|3||Information on your hotel stays, hobbies, etc.|
If you are receiving our services through our website, the information listed in the below table is also used for the following purposes.
|Personal Information||Purposes of Use|
(A cookie is a small text file containing information designated by a website and temporarily placed on your personal computer via a web browser.)
For ensuring the security
For facilitating your use of our website
|2||Your access logs
(Example: which pages of our website you have accessed, how often you have accessed our website, etc.)
For analyzing your use of services of our Hotel Group, as well as the value, performance etc. of our Hotel Group
For displaying our listings and/or targeted advertisements on your device
For improving our services and the convenience of visitors to our website
Even if the relationship between you and our Hotel Group terminates due to your withdrawal from our membership program or for any other reasons, we will continue to handle your personal information in accordance with this Policy as long as we retain your personal information subject to the provisions of Section 5.
We strive to keep personal data held by us as accurate and updated. If there are any changes to your personal information, please kindly inform us of such changes promptly.
We do not provide your personal data to any third party unless we have obtained your consent. If we entrust the handling of your personal data to a third party to the extent necessary to achieve the purposes of use of your personal data, we will instruct such third party to properly safeguard your personal data, and we will also properly supervise such third party.
Please note, however, that we may provide your personal data to a third party in order to cooperate in responding to a request for disclosure of such personal data that has been made based on legal grounds by a person who is duly authorized by judicial or administrative authorities, or otherwise as permitted by the Laws.
We process your personal information based on one or more basis listed below:
As it is necessary to provide services to guests, we process personal information of guests that has been collected within the EEA (European Economic Area) after transferring such personal information from the EEA to Japan in accordance with Article 49, Paragraph 1 (b) of the GDPR.
We retain your personal information under our safeguard and control only for the period required for achieving the purposes of its use and will delete such information within a reasonable period of time after the retaining period has elapsed.
You have the following rights if you satisfy certain requirements under the Laws (Please refer to Section 9 regarding the methods of exercising you rights or to contact us):
We have adopted the highest standards of information security in order to protect your privacy and the confidentiality of your personal data.
We only allow authorized employees or agents to access your personal data.
In addition, we impose strict confidentiality obligations on our service providers.
We take physical, electronic and procedural safeguards to prevent loss, misuse, damage, falsification and leakage of, and unauthorized access to, your personal data.
The other features of our information security program include:
This Policy is subject to change to reflect our actual collection and use of your personal information.
This Policy, after any such changes are made, becomes effective at the time when the changed policy is published on our website. The latest revision of this Policy was made on June 8th, 2021.
You may request us to disclose your personal data held by us. When requesting such disclosure, we will ask you to kindly submit an identification document to us in order to prevent the leakage of your personal data to any person other than you. We handle such request for disclosure in accordance with the Laws.
If we receive your request made in accordance with the Laws to correct, add or delete the content of your personal data held by us, or to stop using, delete or suspend the provision to a third party of your personal data held by us, we will handle such request in accordance with the Laws.
Please note that our Hotel Group may charge you expenses actually incurred in association with the procedure for disclosure of your personal data held by us.
【Contact for inquiries regarding the protection of personal information】
Hotel Management Japan Co., Ltd. Personal Information Control Manager
Procedures for Disclosure, etc. of Retained Personal Data(PDF:161KB)
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