Notification

Notification

・Please kindly note that with the unfortunate spread of the coronavirus worldwide,
as a precaution, our staff will wear masks to provide for the protection of our guests and co-employees.
Our Cleanliness and Safety Policy

・Due to the availability of eggs, some egg dishes will be changed in our group hotels. We apologize for any inconvenience this may cause and thank you for your understanding.
 
Hotel Management Japan Co., Ltd.

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Welcome to the membership program
of Oriental Hotels & Resorts

Make your travel more valuable
with attractive benefits.

No enrollment fee.
No annual fee.
You can start using it immediately after registration.

  • Member benefit 1

    Enjoy a 10% discount on our flexible rates!

    Get an exclusive 10% off the flexible rate when you book your stay through either the official Oriental Hotels & Resorts website or the hotel's official website.
    *Subject to change or cancellation without prior notice.

  • Member benefit 2

    Indulge in a 5% discount on all your restaurant charges!

    Take advantage of this amazing offer at a variety of venues, including coffee shops, restaurants, and bars.
    (Available restaurants & Bars)
    Simply present your membership card or number when settling your bill.

  • Member benefit 3

    Get access to exclusive member-only offers and updates!

    Stay in the loop with the latest hotel and restaurant information, limited-time accommodation deals, and other special member-only updates through our E-newsletter. Our E-newsletter also features information from our partner hotels such as Hilton Tokyo Odaiba, Holiday Inn Osaka Namba and Hotel Nikko Alivila.

CLUB ORIENTAL Exclusive Offer

～～SPRING NEWNESS～～

Reservation Period: March 1, 2024 to April 30, 2024.
Stay Period: March 1, 2024 to May 31, 2024

Experience the warm embrace of the gentle spring sunshine at Oriental Hotels & Resorts.

Login and check the attractive member rates.

Plans

We invite guests into a memorable stay with us just like each city they are staying in has its own story.
This is how we started CLUB ORIENTAL, a membership program for Oriental Hotels & Resorts.

We offer you a membership program that everyone can enjoy for a long time by providing various offers which take advantage of the uniqueness of each hotel and the local attractions as well as special offers exclusively for members.

CLUB ORIENTAL Enrollement

Club Oriental participating hotels

Club Oriental program is available at the following hotels throughout Japan.

Restaurants at which 5% discount is available.

ORIENTAL HOTEL TOKYO BAY Restaurant Grand Cinq / Chinese Cuisine Chinese Table
INTERNATIONAL GARDEN HOTEL NARITA Restaurant AVANTI
KOBE MERIKEN PARK ORIENTAL HOTEL Terrace ＆Dining "ALL FLAGS” /Steak house “Oriental” / Chinese Restaurant "Toukashun” / Bar "VIEW BAR”
Room Service not applicable
ORIENTAL HOTEL HIROSHIMA Restaurant & Bar "NEW YORK CAFE" / French Restaurant "OZAWA"
Room Service not applicable
ORIENTAL HOTEL FUKUOKA HAKATA STATION Cafe & Bar "Crosspoint” / Restaurant "LINK SQUARE" / Room Service
HOTEL ORIENTAL EXPRESS FUKUOKA NAKASUKAWABATA Room Service
HOTEL ORIENTAL EXPRESS FUKUOKA TENJIN Room Service
OKINAWA HARBORVIEW HOTEL Garden Restaurant "Printemps” / Japanese Restaurant "Izumi” / Chinese Restaurant "Tosui”
/ Bar Lounge "Starlight” / Lobby Lounge
Room Service not applicable
ORIENTAL HOTEL OKINAWA RESORT & SPA Buffet & Grill QWACHI / Okinawa Yakiniku "Ryu-sen” / Lobby Lounge
/ Okinawa Dining "Jinanbou"
Room Service not applicable

We send E-newsletters regularly for members.

To subscribe, please leave a check in the box at the time of enrollment. Or go to "account" and slide the bar to receive promotional emails from the hotel.

Sign-in

FAQs

Oriental Hotels & Resorts

What type of hotel chain is Oriental Hotels & Resorts?
Oriental Hotels & Resorts" was established as a hotel chain brand that includes all 14 of the 20 domestic group hotels such as Oriental Hotel and Hotel Oriental Express operated by Hotel Management Japan Co.
What hotels does Oriental Hotels & Resorts have?
We have the following 14 attractive hotels, from resorts to city hotels, located throughout Japan.

ORIENTAL HOTEL TOKYO BAY
NAMBA ORIENTAL HOTEL
ORIENTAL HOTEL UNIVERSAL CITY
ORIENTAL HOTEL KYOTO ROKUJO
KOBE MERIKEN PARK ORIENTAL HOTEL
ORIENLTAL HOTEL HIROSHIMA
ORIENTAL HOTEL FUKUOKA HAKATA STATION
ORIENTAL HOTEL OKINAWA RESORT & SPA

HOTEL ORIENTAL EXPRESS TOKYO KAMATA
HOTEL ORIENTAL EXPRESS OSAKA SHINSAIBASHI
HOTEL ORIENTAL EXPRESS FUKUOKA TENJIN
HOTEL ORIENTAL EXPRESS FUKUOKA NAKASU KAWABATA

INTERNATIONAL GARDEN HOTEL NARITA
OKINAWA HARBORVIEW HOTEL

CLUB ORIENTAL

What is Club Oriental?
Club Oriental is the membership program that you can enjoy various benefits at 14 Oriental Hotels & Resorts hotels.
What is the difference between Club Oriental and the ORIENTAL HOTEL HIROSHIMA?
ORIENTAL HOTEL HIROSHIMA had its own membership program with the same name, however, it is different.
Club Oriental at ORIENTAL HOTEL HIROSIMA ended in February 2022. We appreciate your patronage and support to the program for long time.
Please contact ORIENTAL HOTEL HIROSHIMA for more information about your earned points and how to redeem them. (tel: +81-82-240-7111)
What is the difference between Club Oriental and the ORIENTAL HOTEL TOKYO BAY?
"Oriental Members" was a membership program only available for ORIENTAL HOTEL TOKYO BAY, and the service ended on Saturday, December 31, 2022.
Thank you very much for your patronage for long time.

Membership

Is there an admission fee or annual fee?
There is no admission fee or annual fee.
Is there an actual membership card?
Only electronic membership card is available.
Please check the following instructions and present your electronic membership card or My Account screen when using the discount privileges at the restaurants in the hotel.

1) How to obtain an electronic membership card through Apple Wallet / Google Pay
Displayed on this page (https://www.oriental-hotels.com/club-oriental/)Click on the bottom balloon "Click here, to issue CLUB ORIENTAL Membership Card" and select "Create New Card" from the menu that appears to obtain your electronic membership card.
When registering for membership, if you registered via LINE Login, you are required to set your password.
You will need a device that is compatible with Apple Wallet and Google Pay.
To select language for chat, tap the menu in the lower left corner and choose from the language menu.
Apple Wallet" is a trademark or registered trademark of Apple Inc. Google Pay" is a trademark or registered trademark of Google LLC.

2) How to display your membership number from the My Account screen
After logging in from the link below, click on your name in the upper right corner, select "Account," and click on the "QR Code" at the top of the screen to display it.
Click here for CLUB ORIENTAL login

3) How to display your membership card from the official LINE account
When you "Register" or "Login" from the "Sign UP" chat screen of the Oriental Hotels & Resorts LINE official account, the "Membership Card" link will be displayed.
From the next time onwards, tap the "Membership ID" link on the talk screen to display your membership ID and QR code.
Click here for the official Oriental Hotels & Resorts LINE account.

 
Can I still become a member if I don't have an email address?
We are sorry, but registering your e-mail address is mandatory.<br>You can register with free mail address such as Gmail and Yahoo! Mail.
Is there an expiration date for membership?
There is no expiration date. You can enjoy your membership previlege with no annual fee and no expiration date.
Is there a membership terms and conditions?
Please see here for terms & conditions.
I forgot the password for my account.
You can reset your password from "Forgot my password" on the login screen.
I have previously registered as a web member.
Do I need to rejoin Club Oriental?
If you have previously registered as a web member, your membership has been automatically transferred to Club Oriental and no further action is required.
I registered for a friend of Oriental Hotels & Resorts on LINE. Is it different from Club Oriental?
LINE friends and Club Oriental members are different.
If you become a friend of our LINE account and log in to Club Oriental from the bottom of the Sign-Up page, you can access information that is only available to members.
My account has been locked. What should I do?
Your account will be temporarily locked if an incorrect password is entered six times during login.
The account will be unlocked after one hour. Then please reset your password from the "Forgot Password" link on the login screen.
I want to set up a member login at a hotel I regularly stay. Is there a direct link?
Here is the sign-in links for each hotel. Please click on the hotel name to sign-in.

ORIENTAL HOTEL TOKYO BAY
INTERNATIONAL GARDEN HOTEL NARIA
HOTEL ORIENTAL EXPRESS TOKYO KAMATA

KOBE MERIKEN PARK ORIENTAL HOTEL
ORIENTAL HOTEL UNIVERSAL CITY
NAMBA ORIENTAL HOTEL
HOTEL ORIENTAL EXPRESS OSAKA SHINSAIBASHI
ORIENTAL HOTEL KYOTO ROKUJO
ORIENTAL HOTEL HIROSHIMA
ORIENTAL HOTEL FUKUOKA HAKATA STATION
HOTEL ORIENTAL EXPRESS FUKUOKA TENJIN 
HOTEL ORIENTAL EXPRESS FUKUOKA NAKASU KAWABATA

ORIENTAL HOTEL OKINAWA RESORT & SPA
OKINAWA HARBORVIEW HOTEL
 

Email Subscription

How can I unsubscribe from a promotional email?
We will regularly send members exclusive offers, so we highly recommend that you keep on receiving them.
If you still wish to unscribe, please log in as a member and go to Edit Personal Information in My Account and uncheck the "Receive promotional emails from our properties" checkbox.
I would like to change my email address.
You can change your e-mail address from "Change E-mail Address" in "My Account" (member page).

Member Benefits

What are the membership benefits?
We offer attractive benefits including special accommodation plans and discounts exclusively for our members.
We will also send you information on promotions and other special offers by e-mail. (Only customers who have opted in to receive promotional e-mails will receive this service.)

Basic Privileges
Accommodations: 10% discount on flexible rate booked on the official website.
Restaurant: 5% discount for spending at participating restaurants. This offer is available for a limited time only.
Which restaurants are eligible for discounts?
Please click here to see the list of restaurants eligible for the discount.
Can I get a discount at the restaurant if I made a reservation through a gourmet website or others?
Reservations made through gourmet websites are not eligible. Reservations made through websites other than gourmet websites may also not be eligible for some restaurants.
I forgot to show my membership card or membership number when using the restaurant. Can I get a discount later?
We are sorry, but the retrospective discount cannot be applied.
Please make sure to present your membership card or membership number (My Account on the Membership page) at the time of use."
The benefit says "10% off flexible rate", but what is "flexible rate"?
"Flexible Rates" are room rates that vary depending on the dates of your reservation and your stay. You can change or cancel your dates up to several days before your trip. Flexible rates allow you the flexibility to make changes to your travel plans at short notice.

The following are not eligible for flexible rates
* Rates that are not publicly advertised, such as corporate contracts
* Rates targeted at specific membership organizations
* Package rates that include use of facilities, transportation, meals, etc. in addition to accommodations
* Rates that cannot be booked on the website.
* Rates with conditions attached to the reservation, such as length of stay, early booking, minimum number of nights, no advance payment, no refund, etc.
* Rates that are not directly negotiated by the hotel (e.g., rates offered by travel agencies ( organized tours, etc.) or online auctions, etc.).
* Rates that are subject to fluctuations due to exchange rates.

Personal Information

I want to change my registered information.
You can edit the information on My Account page (Member's page).
Can I change my registered information by phone?
We are sorry, but we won't be able to change your registered information over the phone. Please go to My Account (member page) to make changes.
What will my information be used for?
Registered information will be used to verify customer information at the time of reservation, etc.
In addition, customers who have opted in to receive promotional e-mails will receive special offers by e-mail to their registered address.

Others

Can I combine multiple discount offers?
>Basically, the discount cannot be used in conjunction with other discounts.
However, there are some exceptions, such as individual hotel campaigns and GoTo Travel, which can be used in conjunction with other discounts.
Please refer to the offer details or contact each hotel for details on whether or not the discount can be used in combination with other discounts.
Where can I make inquiries?
For any questions regarding membership program overview, benefits, promotional emails, etc., please contact the CLUB ORIENTAL ffice.
CLUB ORIENTAL Officecontact
+81-50-3614-7947 10:00 - 18:00 (JST. Except Saturdays, Sundays, national holidays and year-end and New Year holidays)
Which hotels are partners of Oriental Hotels & Resorts?
Our partner hotels include other renowned brands managed by Hotel Management Japan Co., Ltd., such as Hilton Tokyo Odaiba, Hilton Tokyo Narita Airport, JAL City Kannai Yokohama, Holiday Inn Osaka Namba, Nikko Nara, and Nikko Alivila.
 

Cancellation

How can I cancel my membership?
If you wish to cancel your membership, please click the "Cancel Membership" button at the bottom of the "My Account" page.
Please note that if you cancel your membership, all exclusive privileges will become invalid and you will no longer receive special offers such as members-only accommodation plans. Please note that reservation information will no longer be displayed.

Please check CLUB ORIENTAL Terms & Conditions from button below.

CLUB ORIENTAL Terms & Conditions

No enrollment fee.
No annual fee.
Oriental Hotels & Resorts
Membership Program "CLUB ORIENTAL"