Cleanliness & Safety Policy

The service staff thoroughly implements contact prevention, splash prevention, and preventive communication between customers and staff. In addition, the staff will strive to provide services while wearing masks and thoroughly manage health and hygiene.

We will install a panel and vinyl sheet to prevent splash infection. All room keys, writing instruments, rental items, etc. that will be handed to the customer will be disinfected.

We will perform temperature checks for all customers. In addition, large hotels have installed Al temperature solutions. If you have a fever of 37.5 degrees or higher, you may not be allowed to stay.

We will ensure thorough ventilation in all guest rooms in public areas. We also have many open rooms with windows and doors that let you feel the atmosphere, so you can rest assured that you are in good hands.

We will thoroughly disinfect and clean the facilities in the guest rooms, carefully disinfecting the parts that are frequently touched. In addition, we will thoroughly sanitize elevators in public areas.

We will install disinfection stations that customers can use around public facilities, in front of elevators, in front of banquet halls, etc. to create an environment in which customers can constantly disinfect their hands.

From the perspective of contact infection risk, cleaning staff will only perform cleaning when requested by the guests during consecutive nights.

At all restaurants and bars, we will strive to decentralize entry times and ensure the distance between tables, limit the number of seated people, and devise appropriate seating methods.

To provide a safe and secure environment, we frequently change tongs and chopsticks, and when taking food, wearing a mask and gloves is necessary. In addition, if close circumstances are expected, the service staff will provide service to each individual as much as possible.

When entering all restaurants/restaurant bars, we ask all customers to disinfect their fingertips with alcohol.

A sneeze guard or cough shield is an acrylic or glass screen designed to protect food or people from the exposure to respiratory droplets, which are dispensed when coughing,sneezing or even talking.

We will perform temperature checks for all customers. In addition, large hotels have installed Al temperature solutions. If you have a fever of 37.5 degrees or higher, you may not be allowed to stay.

We will propose a layout that allows you to keep proper distance in the hall. We will thoroughly disinfect tables and chairs. In addition, for buffets, we will provide services using the new buffet style. Our venues have large windows, so you can use them with confidence.

We will implement thorough disinfection including hand alcohol disinfection, limiting the number of people, and setting a time limit to maintain a contact infection prevention and splash contact prevention environment. We will also strictly implement measures against the “Three Cs”.

The service staff thoroughly implements contact prevention, splash prevention, and preventive communication between customers and staff. In addition, the staff will strive to provide services while wearing masks and thoroughly manage health and hygiene.