HOTEL MANAGEMENT JAPAN
CompanyNotice Regarding New Booking System Implementation - Oriental Hotels & Resorts
To enhance your booking experience, we are pleased to announce the launch of our new reservation system on March 16, 2026.
Due to this transition, please be advised that any reservations made on or before April 30, 2026, cannot be modified online via the old system. We kindly ask you to follow the procedures below should you need to change your stay details.
For Guests with Reservations Made On or Before March 16, 2026
If you wish to modify your booking, please cancel your existing reservation and rebook through the new system.
Notes:
Online modifications via the old system will be unavailable starting March 16, 2026.
If you have any questions or cannot find your preferred plan during the rebooking process, please do not hesitate to contact us by Inquiry Form.
We apologize for any inconvenience this may cause and appreciate your understanding as we strive to improve our services. We look forward to welcoming you soon.
Oriental Hotels & Resorts
Due to this transition, please be advised that any reservations made on or before April 30, 2026, cannot be modified online via the old system. We kindly ask you to follow the procedures below should you need to change your stay details.
For Guests with Reservations Made On or Before March 16, 2026
If you wish to modify your booking, please cancel your existing reservation and rebook through the new system.
| Action | Instructions |
| To Cancel Current Booking | Until April 30, 2026: Please use the Old System Cancellation Link on your confiramtion email |
| To Make a New Booking | Please visit our New Booking Page. |
| Cancellations from May 1, 2026 / Other Inquiries |
Please contact our support team via Inquiry Form. |
Notes:
Online modifications via the old system will be unavailable starting March 16, 2026.
If you have any questions or cannot find your preferred plan during the rebooking process, please do not hesitate to contact us by Inquiry Form.
We apologize for any inconvenience this may cause and appreciate your understanding as we strive to improve our services. We look forward to welcoming you soon.
Oriental Hotels & Resorts