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Regarding legal compliance

ORIENTAL HOTELS & RESORTS Co., Ltd. (hereinafter referred to as the “Company”) agrees to comply with all laws and regulations that apply to the personal information held by the Company and to continually review and improve the content of such policy.

Regarding the provision of personal information

When you visit our website, we ask you to enter and send your personal information in the following cases.

  • 1.As related to various inquiries
  • 2.For opinions/feedback regarding our company
  • 3.Others

Regarding the purpose of use of personal information

The personal information obtained from customers will be used for our website only in the following cases and will not be used for purposes other than the purpose for which the customer provided the personal information.

  • 1.If we need to contact you for any reason.
  • 2.When we analyze our operations so as to improve our website, services, and products; even in such cases, this analysis is statistically processed and is not used in a way that can identify any specific individual customer.
  • 3.When consent is obtained from customers for purposes other than the above.

Regarding the provision and disclosure of personal information

The personal information received from customers will be handled carefully and will not be provided or disclosed to third parties except in the following cases.

  • 1.In the case of outsourced work with a subcontractor that has agreed to the same level of confidentiality for operations pertaining to the organization and operation of our website or the maintenance and management of our systems.
  • 2.When consent is obtained from the customer.
  • 3.When requested by law.

For further inquiries

Administrative Division, ORIENTAL HOTELS & RESORTS Co., Ltd.

※ Please scroll to the end of "Handling of personal information"

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No annual fee.

Oriental Hotels & Resorts
Membership Program "CLUB ORIENTAL"