Oriental-Hotels.Com provides both On-line reservation methods for hotel customers.  Please choose one of the following methods at your preference:

1. On-line Reservation:

   1. Review the hotels of your destination city.

   2. Click [Select] to reserve your preferred hotel.

   3. Fill in the Secured Hotel Booking System and click to [Submit].

   4. Your reservation will be confirmed within 1 working day and you will be notified to complete your payment on-line using major credit cards (Visa, Master or American Express).

2. On-line Reservation:

   1. Review the hotels at your destination city.

   2. Click for Hotel Reservation Form to reserve your hotel.

   3. Fill in the Hotel Reservation Form and click [Send].

   4. Your reservation will be confirmed within 1 working day and you will be notified to complete your payment on-line using major credit cards (Visa, Master or American Express).

   5. Complete your payment on-line using major credit cards (Visa, Master or American Express).

(If you reserve your hotel less than 4 days before your check-in date, the hotel will normally require your whole period guarantee by prepaying all reserved room nights in advance.) 

Payment Methods

All hotel rates are pre-paid net rates; the rates included tax and service charges. Payment must be paid in advance within two days after your hotel reservation has been confirmed.

Please choose one of the following payment methods.

1.      By Credit Card (Visa, Master or American Express cards)

Your reservation will be confirmed within one working day. After your acceptance of the confirmation, you will receive the on-line payment instruction for your completion of payment using major credit cards (Visa, Master or American Express).

Terms and Conditions:

Hotel Rates and Availability:

Prices and availability are subject to change without prior notice. Your credit card will only be charged after your confirmation of the acceptance of the hotel reservation and prices.

Reservation Amendment:

1. For reservation amendment more than 6 working days before arrival, there will be no charge for amendment. (Except otherwise stated in our confirmation email.)

2. For reservation amendment less than 6 working days before arrival, there will be a charge equal to the room rate of the first night per room booked of your hotel reservation (Except otherwise stated in our confirmation email).

Reservation Cancellation:

1.      For reservation cancellation more than 6 working days before arrival, there will be a charge of US$20 for administration fee. (Except otherwise stated in our confirmation email.)

2.      For reservation cancellation less than 6 working days before arrival, there will be a charge equal to the room rate of the first night per room booked of your hotel reservation plus US$20 for administration fee.  (Except otherwise stated in our confirmation email.)

3.      For special high season periods, Trade Shows, and Key Holidays hotel reservation, acceptance of full period guarantee is required upon our confirmation email. In such case, 100% of the total payment will be charged once your reservation is confirmed and guaranteed. There will be no refund for cancellation, no-show or amendment.

Hotel Full:

Availability of hotel rooms cannot be guaranteed at the time of your order submission. Under the circumstances that the hotel you want to reserve is full, you will be notified via e-mail informing to change to another hotel. Your credit card will not be charged until you accept the alternate hotel reservation.

Hotel Reservation Responsibilities and Conditions:

All confirmation and coupons issued will be subject to the terms and conditions of the hotel operators. The hotel operators are independent contractors and are not employees or agents of Oriental Travel.  In using these services, Oriental Travel is not liable for any damages, loss, accident, injury, delay which may incur by any reason or by default of any company, or by defect of any vehicle, or by negligence of any person, or default of hotel, or by connection of any weather, strikes, thefts, sickness, quarantine, force majeure or acts of God.